Re: [kenny123] BEWARE! Airglide WS/Tracking Suits for delivery in USA
Ok, let's get acquainted!
Andrei Bretekhin. I work for Airglide Wingsuits and all orders are processed by me. I'm also responsible for customer support and for solving cases like this one.
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I ordered one from Airglide.
Right
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sent me a pic of my completed suit and shipped it 7 days after order
Right
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but someone (them or the Russian postal service) screwed up the address on my box
Wrong. The address was correct, and I've shown you the filled form. The form which was sticked to your box. Once again, here it is:
https://www.dropbox.com/...stal%20form.jpg?dl=0
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The insurance claim belongs to the shipper, so you can't do a thing about it yourself. The international mail mishandling claims process is handled by some obscure byzantine UN tribunal process (no shit) that begins with the manufacturer filing a claim with the Russian post office. Clearly that's not gonna happen.
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but when confronted with this error they just shrugged their shoulders, said they gave the right address to the post office in Russia, and ghosted on me after I told them about the issue.
I contacted Russian Post the same day you told me that something's wrong. It took them two days to check again address on your package at every point, where it was registered inside Russia. As soon as here everything was ok, they sent me to USPS, because they handle the delivery after package crossed Russian border.
Next step. I contacted USPS customer support by phone and Fb. And sent a claim via their website form. The only answer they gave me was "Send a copy of dispatch form to the recipeint. He should contact his local post office and, probably, the police."
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Wouldn't even respond when I asked what they would charge to remake the suit
Wrong.
https://www.dropbox.com/...bf2/rebuild.PNG?dl=0
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Just beware of ordering if you're expecting shipment in the US. If something goes wrong, they're not gonna go out of their way to help you make it right even if you're faultless. For their part, they verified I gave them the right address. They're probably OK to order from if you're gonna have it shipped to the EU.
For US orders we use UPS only after this happened. I thought Russian Post is shit, but USPS really impressed me.
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Oh well...this is what you get for colluding with the Russians
:(
Kendrick, we're sorry your package was stolen, but there's nothing we could do with this. And instead of going to the police the same day it happened, you went to PayPal support. It definitely helped you to have a refund, but not to return your suit home.