Re: [yuri_base] WLO Toggle Alert - Apex BASE . . .
To Clarify:
If you're happy with your v.1 WLOs we've included a work around in the information anyone who purchased a pair from us will soon receive. This involves some simple hand tacking that will make the first version more secure.
However, we would be more happy if you agreed to the exchange. And we are sure you'll be even more satisfied with the newer version.
Here's the background which led to this post and our current position with the Apex WLO v.1 Toggles:
We tested the original v.1 WLO Toggles on our personal rigs for over a year in-house as well as giving them to several jumpers who willingly agreed to be official Apex test jumpers before releasing the first pair to the field late last year. Just recently, there have been two un-intentional releases. The first was over this past Memorial Day weekend. We immediately began looking at the situation and initially suspected jumper error during assembly. However, the caliber of the jumper involved made that assumption suspect. So we immediately set about looking at ways to improve the security of the control line/toggle connection while maintaining its ability to release the control line if needed. We had the letter prepared by last Friday (the 7th of July) and were in the process of compiling a list of affected customers to be notified.
Then over the weekend it happened again. And this time it was also an experienced jumper who we feel did not make an error in assembly. So, in essence, we’ve been working on a solution since Memorial Day 2006 but now due to this second incident we feel we cannot wait any longer and we’re confident that a complete, and free to our customers, exchange program is warranted.
Incidental and prior to any problems with the V.1 WLO Toggle we were already working on a new version because we are constantly looking for ways to improve our gear. That second version was ready prior to the initial incident and we now want the newer version in the field as soon as possible.
The letter all owners should receive today will essentially say you’ll receive a pair of new V.2 WLO Toggles, at no charge, once we receive your V.1 WLO Toggles here at either our Perris or Moab shops. If you know your contact information has changed (e-mail, phone, or address) since your last contact with us please e-mail or call to update that information.
We regret any inconvenience this may cause, but our intention is to always provide gear you can depend on and we appreciate your co-operation in this matter.
There is a copy of the letter we sent to our purchasers of V.1 WLO on our website here:
http://www.apexbase.com/...ent.asp?contentid=95 Thank You,
The Apex Team
E-mail: perrisATapexbase.com
Phone: 951 940 1324